General Information
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What types of taxidermy pieces do you offer?
We showcase a diverse collection of North American wildlife specimens, including mammals, birds, fish, and reptiles, ranging from hunting trophies to educational specimens and decorative pieces.
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Are all specimens legally obtained?
Yes. Every specimen in our collection comes from licensed facilities, including zoological institutions, wildlife rehabilitation centers, and conservation programs. We maintain strict documentation of provenance for all pieces.
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What is your return policy?
We offer a 30-day satisfaction guarantee. Please contact us within 30 days of delivery to initiate the return process. All returns must be in original condition with documentation intact.
Quality & Authenticity
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How do you verify authenticity?
Each piece undergoes rigorous inspection by certified taxidermists and comes with comprehensive documentation including species identification, origin certification, and preservation method details.
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What quality standards do you maintain?
We adhere to strict quality guidelines covering technical excellence, artistic merit, preservation quality, and historical significance. Every piece must meet our high standards before being listed on our platform.
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Do you guarantee the quality of your pieces?
Yes. We provide a lifetime guarantee against defects in workmanship and materials. Additionally, we offer maintenance guidance to ensure your piece remains in excellent condition.
Shipping & Delivery
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Do you ship internationally?
Currently, we ship throughout the continental United States. International shipping arrangements can be made on a case-by-case basis – please contact us for specific requirements and regulations.
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How do you handle shipping fragile pieces?
We utilize custom-built crates and climate-controlled vehicles for regional deliveries. Interstate shipments are handled by specialized art transport companies with climate control and GPS tracking.
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Can I track my shipment?
Yes. All shipments receive tracking numbers and real-time status updates. Our dedicated shipping coordinator maintains regular communication throughout the delivery process.
Custom Orders
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Can I commission custom taxidermy work?
Yes. Our master artisans welcome custom commissions. Please provide species preference, desired pose, and budget range for a detailed consultation and quote.
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What is the process for custom orders?
Custom orders begin with a consultation to discuss specifications, followed by digital mockups, regular progress updates, and final approval before delivery.
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How long do custom orders typically take?
Completion time varies based on complexity and species availability. Most custom pieces take 6-12 weeks, though complex dioramas may require longer production time.
Care & Maintenance
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How do I care for my taxidermy piece?
Avoid direct sunlight, moisture, and extreme temperatures. Dust gently with soft brushes monthly. Annual professional inspection is recommended for optimal preservation.
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Can damaged pieces be repaired?
Yes. Our artisans specialize in restoration work. Contact us promptly if damage occurs, and we’ll guide you through the repair process.
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Do you offer maintenance services?
Yes. We provide annual inspection services and maintenance guidance. Our experts will assess condition and recommend any necessary conservation work.
Payment & Pricing
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What payment methods do you accept?
We accept major credit cards, bank transfers, and financing options for qualifying purchases. Payment plans are available for pieces over $5,000.
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Is pricing negotiable?
Prices reflect the exceptional quality and craftsmanship of our pieces. However, we offer discounts for multiple purchases and loyalty rewards for repeat clients.
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Do prices include installation?
Standard delivery is included in pricing. Professional installation services are available at additional cost, quoted based on location and piece complexity.
Customer Service
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What are your business hours?
Our office is open Monday-Friday, 9 AM – 5 PM EST. Live chat support is available during business hours, and email inquiries receive responses within 24 hours.
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How do I track my order status?
Log into your account dashboard or contact our customer service team directly. We maintain regular communication throughout the entire process, from processing to delivery.
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Can I get a refund or exchange?
Yes. Please refer to our return policy for details. Exchanges are handled on a case-by-case basis, and refunds are processed promptly once returned items are inspected.
For any questions not addressed here, please don’t hesitate to contact us. Our dedicated team is always available to assist you.